About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks.  From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible.  Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Ensure the Company is the preferred vendor with an assigned group of International Accounts by supporting the user’s Fleet Management and aftermarket requirements.  Manages the relationship from the customer’s corporate level to ensure expectations of performance are met. Lead key initiatives to ensure the customer is operating at the lowest cost of ownership. Support and assist the company Dealer network to ensure support commitments and expected level of service are being provided to the customer.  Collaborate with other Company departments/managers to create and implement aftermarket processes to maximize the Company’s parts and service revenue generated from each account. When appropriate, participate and support the selling process with assigned accounts.  This position reports to Senior Manager Regional Aftersales.

Key Tasks

 

 

Account Support

Manage key metrics for assigned accounts to track yearly performance.  Work with Feldkirchen based Customer Service department with regards to ongoing support of assigned accounts. Ensure that appropriate Corporate and Local support is being accomplished for each customer according to their needs and Level of Service Guidelines. Primary contact for customer for all aftermarket support issues via all communication channels (email, phone, etc.). Work in conjunction with Regional Aftersales Managers to most effectively utilize Company support resources.

 

Account Visits / Business Reviews / Audits

 

Routinely visit assigned accounts to provide both sales and service support consistent with the Company’s commitment to the customer.  Identify and work with the Company’s Dealer Network to close any gaps between the levels of support being provided and Company’s overall commitment to the customer. Work directly with the customer and conduct Fleet stats Business Reviews on a regular basis. Conduct maintenance audits and required follow up if required.

 

Service Support Programs

 

Collaborate with other Company Managers, Marketing and Service Departments to develop new “Customer Focused” value added service support programs and communication tools that position the company as the preferred supplier when compared to competitors.

 

 

Fleet Management

 

Assist the customer directly with Fleet Management including: Fleet stats, Infolink, work order management systems and/or customer maintenance data. When appropriate, serve as the customer’s Fleet Manager by utilizing the Fleet stats advanced package. Technically analyse fleet data; “Cost per Hour” statistics and overall truck/fleet average, and propose/communicate fleet management solutions to end users / dealer network. (i.e. asset replacement, asset relocation, etc.).

 

 

Support Status

 

Develop and maintain the customer profiles and share with appropriate company personnel. On agreed upon intervals, prepare executive summary reports for appropriate Company management personnel regarding status of business relationship with assigned accounts.

 

Communication

Prepare all communication in an effective and punctual manner. This includes dealer/customer call reports, follow-up material for dealers and end users and all other correspondence required of this position. Provide effective feedback to Service Product Support and Service Support in Crown Munich and other Crown personnel regarding specific product and/or business issues.

                       

Miscellaneous

Partner with other departments within Crown such as sales, engineering, purchasing, parts marketing and legal, to effectively support Crown dealer network and end users. Assist with presentations and other instructor responsibilities associated with Aftermarket Sales and Product Training class. Perform other duties as assigned.

Vacancy Details

 

Hours of  Work:

Monday to Friday – 37 hours per week

Target Salary:

Competitive salary
   

Holidays:

25 days holiday.

 

Pension:

Company pension plan.

 
 

 

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

  • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. 
  • Employee assistance programme.

Please contact us via our website at:

Crown Lift Trucks Ltd
Karen Ledger
Rutherford Road
Basingstoke
RG24 8PD
www.crown.com

If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211 or via uk.recruitment@crown.com

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