Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region.
The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.
Areas for which the ASR will be responsible for increasing revenue include:
Sales of
- PTH
- replacement batteries
- Ancillaries (including Crown Work Assist accessories)
- Signing up Service Agreements:
- Full maintenance contracts
- Preventative maintenance agreements
- Thorough examination agreements
- Battery care agreements
- Short Term Rental
- Operator Training
- Follow up of overdue chargeable service quotes
All targets will be set by the Branch Sales Manager, but the expectation is that 8 x orders per month is the minimum requirement (any combination of orders of the above).
The role of ASR will also be responsible for:
- Targeted follow up of overdue chargeable service quotes to convert these quotes into orders
- Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
- Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
- Resource Management
- Review and respond to all marketing leads within 48 hrs.
- Attend regular review meetings with the Branch Sales Manager
- Profit and Loss
- Maximise all revenue potential for each customer.
- Operational Efficiency
- Target to grow chargeable revenues by 10% per annum.
- Ensure 100% of rejected estimates are followed up along with STS.
- Reporting / Administration
- Manage and report on all leads and enquiries
- Establish strong reporting routines and internal relationships.
- Safety and Risk Management
- Promote a safe workplace for all by your actions.
