International Account Manager (m/w/d) EMEA

Innovation for ideas that move more 

We are among the world’s largest family-owned companies for material flow solutions. Globally, we operate over 500 locations in more than 84 countries. Our headquarters is located in Ohio, USA. From there, we coordinate regional hubs in Germany, Australia, China, and Singapore, employing around 20,000 people worldwide. We combine technological innovations, intelligent solutions, and customer-oriented service, offering a comprehensive range of industrial trucks, automation systems, and fleet management technologies. 

In this key role as International Account Manager (m/w/d) EMEA you will drive both the acquisition of new International Accounts and the long‑term development of our existing customer portfolio. While approximately 20% of your focus will be dedicated to identifying and winning new international business, the majority of your responsibilities (80%) lie in managing, coordinating, and nurturing established accounts. You will work closely with National Account Managers and our dealer network to strengthen engagement, increase penetration, and ultimately grow sales within International Accounts. 

What to expect 

• Work Life Balance: Home-Office Contract, generous Holidays depending on local conditions, flexible working hours   
• Car: Company car on a manager level also for Private use
• Training: Welcome Days in the Headquarter in Munich, intensive theoretical and practical training
• CROWN: Commitment, Respect, Opportunity, Winning, Navigating 

Your role and responsibilities 

Management of International Accounts 

• Grow market position and customer share; develop sales strategies for assigned accounts to  achieve this
• Identify with the Director National Accounts EMEA, which accounts need managing and maintaining by the National Accounts Manager (account management), and which need penetrating (business development). Manage and review.
• Establish multi-level relationships within the accounts, supporting the sales strategy on an international and national level; proactively engage with local sales people to achieve this
• Make sure customer intelligence is thorough, detailed and all opportunities are addressed
• Establish an annual regional sales budget and communicate this within the budgeting process
• Drive the business centrally and locally ensuring information is shared and stakeholders are fully briefed 

Management and support of Global Accounts growth within/or outside EMEA 

• Maintain good connections to allocated global accounts. Implement frame agreements, identify EMEA opportunities for growth as well as supporting opportunities in other Crown theatres
• Reporting, PTP, CRM, and Discount requests
• Ensure accurate and timely data and reporting; implement C360 for activity and sales  forecasting
• Monitor National Account Managers performance to plan (PTP), support, review and manage
• Provide full and factual data to allow discount decisions to be made 

Team Working and collaboration 

• Support a collaborative team approach; share information with all stakeholders where relevant, including the Crown Branch and Service network, Dealer Operations, other Crown departments such as Product Marketing, Infolink/Insite Services, Motive Power and Customer Support to ensure sufficient support and coordination is met to acquire new and maintain existing customers 

Employee Development and Miscellaneous 

• Support a can-do working environment based on performance and success
• Extensive travel, and customer visits (80%)
• Act on various projects as needed. Perform other duties as assigned 

Let’s see if we’re a match: 

Extensive International Key Account Management Experience 

• Proven success in managing and growing international or global accounts, including developing tailored sales strategies, expanding customer share, and building strong multi‑level relationships across regions and customer organizations.

Strategic Sales & Business Development Expertise 

Strong background in identifying account development potential, driving business penetration, and balancing strategic account maintenance versus new business acquisition. Demonstrated ability to set annual regional sales budgets and manage forecasting and planning processes.